000 00419nam a2200157Ia 4500
008 230524s9999 xx 000 0 und d
082 _a658.4012
_bDYE
100 _aJill Dyche
245 4 _aThe CRM Handbook: A Business Guide to Customer Relationship Management
250 _aIST
260 _aNEW DELHI
_bPearson
_c2009
300 _aXIV;311
500 _aQuantity Number: 2
650 _aManagement
942 _cBK
999 _c46797
_d46797