TY  - BOOK
AU  - G Shainesh
AU  -  Jagdish N Sheth
TI  - Customer Relationship Management :A Strategic Perspective
U1  - 658.4012 
PY  - 2008///
CY  - NEW DELHI
PB  - Macmillan
KW  - Management
N1  - Quantity Number:  2
ER  -