TY  - BOOK
AU  - James A.Fitzsimmons
AU  -  Mona J.Fitzsimmons
TI  - "Service Management: Operations, Strategy, Information Technology"
SN  - 9780070615663
U1  - 658.12 
PY  - 2009///
CY  - NEW DELHI
PB  - TMH
KW  - Management
N1  - Quantity Number:  12
ER  -