James A.Fitzsimmons <br/><br/>
"Service Management: Operations, Strategy, Information Technology" 

 - IST 
 - NEW DELHI  TMH  2009 
 - XXI;419 
<br/><br/> Quantity Number:  12 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.12  / FIT