TY  - BOOK
AU  - Richard Metters
AU  - " Kathryn King-Metters, Madeleine Pullman , Steve Walton,,"
TI  - Service Operations Management
U1  - 658.132 
PY  - 2006///
CY  - NEW DELHI
PB  - Cengage
KW  - Management
N1  - Quantity Number:  17
ER  -