TY  - BOOK
AU  - Dale H.Besterfield
AU  - "Carol Besterfield-Michna,Glen H.Besterfield , Mary Besterfield-Sacre,,"
TI  - "Total Quality Management, "
SN  - 9788177584127
U1  - 658.401 
PY  - 2009///
CY  - NEW DELHI
PB  - Pearson
KW  - Management
N1  - Quantity Number:  4
ER  -