@book{45143,
	author = {Dale H.Besterfield and "Carol Besterfield-Michna,Glen H.Besterfield , Mary Besterfield-Sacre,,"},
	title = {"Total Quality Management, "},
	publisher = {Pearson},
	year = {2009},
	address = {NEW DELHI},
	edition = {IST},
	note = {Quantity Number:  4}
}