TY  - BOOK
AU  - Valarie A Zeithaml
AU  - " Dwayne D Gremler, Mary Jo Bitner , Ajay Pandit,,"
TI  - Services Marketing
SN  - 9780070660076
U1  - 658.8 
PY  - 2008///
CY  - NEW DELHI
PB  - TMH
KW  - Management
N1  - Quantity Number:  12
ER  -