@book{45053,
	author = {Valarie A Zeithaml and " Dwayne D Gremler, Mary Jo Bitner , Ajay Pandit,,"},
	title = {Services Marketing},
	publisher = {TMH},
	year = {2008},
	address = {NEW DELHI},
	edition = {4TH},
	note = {Quantity Number:  12}
}