TY - BOOK AU - Christopher Lovelock AU - " Jochen Wirtz,Jayanta Chatterjee,,," TI - "Services Marketing: People, Technology , Strategy" SN - 9788131725979 U1 - 658.166 PY - 2010/// CY - NEW DELHI PB - Pearson KW - Management N1 - Quantity Number: 7 ER -